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Opting for a tool that’s fully integrated with your patch management, cloud device management, password management, and identity & access management tools makes implementation and maintenance much simpler. They also have to stay up to date on TeamViewer’s vulnerabilities, identifying and patching them as quickly as possible. On top of that, they have to weave TeamViewer into their existing tech stack. IT teams need to be trained on proper usage and all of TeamViewer’s features.

IT sprawl: Just like RDP, TeamViewer is an entirely new application to manage.

Remote printing: With TeamViewer activated, users can print any document from anywhere.Īlthough TeamViewer is a step up from remote desktop protocol in many ways, there are still some drawbacks to be aware of when evaluating it as a potential solution for your organization.

File transfer: TeamViewer’s drag-and-drop functionality makes moving files from one system, like Box, OneDrive, or Google Drive, to another quick and easy.

Those devices need upkeep, and TeamViewer lets IT maintain them from afar.

Unattended access: Companies often have devices left unused for long periods of time - think display TVs, monitors, and kiosks.Multi-user support: TeamViewer lets IT team members pull in one of their peers to help them with a difficult case or hand off an entire session to someone else when they need to address another emergency.These recordings can be added to onboarding documentation, or admins can use them for quality control purposes, giving newer IT personnel pointers for troubleshooting common issues. Session recording: New IT team members can benefit from TeamViewer’s session recording capabilities.TeamViewer has built-in chat functions to enable seamless communication. Remote chat: To solve problems, IT teams need to chat with the person they’re trying to help.This can save IT time and limit disruptions to their workflow. In-session automation: Unlike RDP, TeamViewer gives admins the ability to automate tasks with pre-configured scripts.TeamViewer allows IT admins and MSPs to troubleshoot and monitor macOS and Linux-powered devices as well. Multiplatform access: RDP only works on Windows-based devices.

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TeamViewer has several advantages over more traditional software like RDP.

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Support unattended devices, such as iOS and Android phones, digital signage, kiosks, and point-of-sale devices.

Monitor and manage mass deployments and application patches.

Work on their office desktops from home.

The application is built to serve employees, IT teams, and MSPs at small businesses or large enterprise organizations. TeamViewer is remote connectivity software that allows users to access desktops and mobile phones remotely. In this post, we’ll explain what TeamViewer is, its pros and cons, and introduce another cheaper, well-integrated solution: JumpCloud Remote Assist. While TeamViewer has advantages over remote desktop protocol, it also has some distinct disadvantages that can impact your tech stack complexity and budget. And in their research, they’re likely to come across TeamViewer. These solutions weigh on the admin system, impeding technicians’ ability to troubleshoot from anywhere, slowing ticket resolution, and increasing the risk of cyberattacks.Īt this point, modern IT teams and MSPs are looking for alternatives that can scale to meet their demands. IT admins have developed proprietary technologies to overcome RDP challenges and provide remote assistance.īut these often require relaxing firewall rules (a security risk) or setting up complex VPN tunneling (a time-consuming, disruptive task). It was the first tool on the scene but came with substantial performance, security, and operating system limitations.

Remote desktop protocol (RDP) is likely at the center of this conundrum. But integrating it into their company’s tech stack and maintaining it drains IT resources and adds to the growing list of vendors to manage. Is JumpCloud a Good TeamViewer Alternative?įor most MSPs and IT admins, their remote desktop solution is a buggy and expensive necessity.